Brian Sturgeon is the most professional service representative. I always request Brian for any of my service needs. He is always on time, courteous and, explains everything that he is doing/checking and then goes over in detail the service performed. He always gives me the information as he is performing the service so there is never any surprises at the end of his service call. Additionally, I bought my A/C unit from Morehart (Brian was my sales rep also) six years ago and they have taken extremely good care of me. I can’t say enough good things about Brian. Wish Morehart could clone him.